Return Policy
We want you to love the product you’ve ordered, and we really want any item you buy from us to arrive in perfect condition, but sometimes, things happen. Because of that, we’re here to make your return or exchange process as effortless as possible.
In stock items may be returned within the first 15 days after you have received your order. A 20% restocking fee will apply. Special order items that are not normally stocked are final sale.
How do I return something?
Email us at info@Chester-fields.com with the order number, the name the item was shipped to, and the product you’re returning.
We will reply with a return confirmation.
Send the product back to our address in the original condition with all the original packaging
We suggest you arrange a shipping method that includes tracking to protect your return. It’s up to you to pay the shipping cost. Once we receive your item, we’ll look it over. If everything is good, we’ll refund you within five business days.
Attn: Returns
Chester Fields Inc. (warehouse)
400 Catherine St.
Victoria BC
V9A 3T1
What’s not returnable?
Unfortunately, we can’t process a return on any item that we cannot resell as new. For example, lights and light fixtures that have been installed would not qualify as something we can resell.
We also place a restriction on special orders. These are products that we don’t usually stock, custom configured products, or colours not typically retailed. If you’re not sure whether your product fits into this category, just email us at info@chester-fields.com
Is there a cost for me to return the item?
When you return something, we charge you 20% of the purchase price as a restocking fee.
How do I return a damaged product?
It’s always unfortunate, but sometimes items get damaged in transit. We’ll work as quickly as possible to replace the item, at no cost to you. Please make sure you let us know within 24 hours of delivery that your product is damaged. Here are some guidelines to help you report the issue:
Outside Damage to the Package
If you receive a package with obvious damage to the outside of the packaging, but believe the item inside is intact, please advise the courier to record this fact when signing for your package.
Damage to Package and Contents
If a package appears significantly damaged, you can refuse delivery. It will then be returned to the place of origin. Please notify us immediately if this occurs. We’ll make arrangements for a replacement to be sent to you as soon as possible.
Damage to Contents
If the packaging is intact, but the contents are damaged, please don’t throw away the original packaging. Take photos of damages to items and then contact us at info@chester-fields.com. You will then follow the return steps you read above. Arrangements will be made for replacement of your damaged item at no cost to you.